Shipping policy

Although we usually have a stock, we might have to manufacture what you ordered specifically and shipping might be delayed, up to one week after your order is placed. If this is the case, we shall contact you and inform you about the situation as soon as we can.

All orders within the EU are free of import/customs duties and taxes.

For all other international orders, import/customs duties and taxes are not included in the product price or the shipping costs. When you place your order, you agree to pay any applicable customs, duties or taxes charged by your country of destination. Unfortunately we are unable to cover these costs for you. If you wish to receive more detailed information, please check with your national customs office before purchasing.

It is your responsibility to fill the correct shipping address and arrange collection of the parcel once dispatched. Orders rejected by recipient or returned-to-sender will be subject to re-delivery fees and brokerage fees if you ask us to send them again. If you’d rather cancel, we’ll refund you as explained in our Returns policy; the only thing we may deduct is the direct cost of the parcel’s return trip to us. If the parcel comes back through no fault of yours, we deduct nothing.

Important information about order reception:

All our items are shipped with the packaging in perfect condition. If the packaging looks damaged on delivery, please write "DAMAGED PACKAGING" on the delivery receipt or proof of delivery if you can. It helps us claim from the carrier; either way, if your order arrives damaged, you’re covered by your legal guarantee: we’ll replace or repair it, as you prefer, or refund it if that isn’t possible.

Please report any incident (breakage, product error, missing parts, etc.) as soon as you can, ideally within 48 hours, so we can claim it from the carrier. This doesn’t limit your legal guarantee.