FAQ
( Shop )
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✿ When will my order ship?
We usually have stock, but some pieces are made to order, so your order can take up to one week to ship. More in our shipping policy.
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✿ Do you ship worldwide?
Yes, we ship almost everywhere from Barcelona, always with tracking. The shipping cost is calculated at checkout based on your country and the weight of your order.
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✿ Can I pick up my order in Barcelona?
Yes. Enter the code BARCELONA at checkout and shipping is free. We'll email you the studio address and let you know when your order is ready to collect.
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✿ Will I have to pay customs or import taxes?
Not within the EU. For orders outside the EU, customs duties and taxes are not included in our prices and are paid by you on delivery. More in our shipping policy.
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✿ How do I track my order?
When your order ships you'll get an email with a tracking link.
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✿ How do pre-orders work?
A pre-order item ships from the date shown on its product page. You pay when you order and you can cancel any time before it ships.
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✿ Can I cancel or change my order?
Write to us at help@paulagrenouille.com with your order number as soon as you can. If it hasn't shipped yet, we'll cancel or change it.
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✿ Can I return my order?
Yes, within 14 days of receiving it. Check our return policy to see how.
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✿ Can I exchange an item?
Return the item you have and, once you’ve told us you’re returning it, place a separate order for the new one. More in our return policy.
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✿ My order arrived damaged, what do I do?
Write to us at help@paulagrenouille.com as soon as you can, with a photo, and we'll sort it out.
( Paula Grenouille )
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✿ Where are you based?
Barcelona
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✿ How do I book in with you?
You can do it via mail or dm on instagram letting me know: your name, pronouns, city, design that you want — flash (you can pick on the spot) or custom (if custom, with reference images) — placement/size, budget if you have any, and which days work best for you. Lastly, if I can do something to make you more comfortable don't hesitate to ask.
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✿ Machine or handpoke?
Machine.
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✿ Where can I see your flash?
Almost all my flash is in my instagram highlights "flash" but there's always more to come (✷‿✷)
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✿ Do you repeat designs?
Yes, if you want your design to be exclusive it has an extra cost.
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✿ How does the deposit work?
It's a small amount (50€) that will be sent via PayPal or transfer in order to secure the appointment. Deposits will be discounted from the price of the tattoo and are totally refundable as long as you give me 48h notice — I'll happily reschedule it, but will be withheld if you don't show up or have to reschedule more than once. Also if I have to cancel the appointment for any reason and you don't want or can't reschedule, I will return the deposit.
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✿ Do you do custom?
I take any custom requests as it is in my capabilities and I enjoy doing tattoos but also animations, band merch, album covers, commissioned drawings, and any other custom thing that fits my style.
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✿ How much do you charge?
I charge per piece and most of my flash is around 200–300€ depending on size/placement/detail. Custom designs will be priced from 250€. But if you have any budget feel free to tell me as I am always happy to work together and make a good deal for both of us! Price changes if I'm doing a guestspot. Pro tip: if you get multiple designs there's a nice discount (◠ᴥ◕ʋ)
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✿ Touch-ups?
Sometimes tattoos need touch-ups, let me know if you need them. They're free and it helps me continue learning!
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✿ Tattoo care?
Avoid clothing that will rub or apply pressure on your tattoo while it's healing. No submerging your healing tattoo in water (baths, swimming, etc). A tattoo is essentially a cut in your skin so treat it gently and don't over-treat it. 1 — I'll wrap the tattoo and you can take it out after 1–2 hours. On the first day some excess ink and plasma will exit, it's normal — rinse with water and a small amount of neutral pH soap (no fragrance, glitter, weird things), air dry or clean with a paper towel. 2 — For the next 3 days clean 2 times per day and moisturize (no fragrance, body shimmer, etc), applying only the amount needed to cover your tattoo. Keep it clean, keep it dry. 3 — After these days it'll start to scab over and itch, don't pick them off. 4 — Treat your tattoo like the other skin on your body: protect it from the sun and moisturize it every now and then. Healing skin can vary from person to person, so you'll hear different ways of healing it. In the end, you'll learn what works best for you ♡˖꒰ᵕ༚ᵕ⑅꒱
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✿ Why didn't you upload my tattoo?
It's not that I don't like your tattoo! There are many factors that can make me not post photos: bad lighting, blurry, or just laziness. But I always want healed pictures!
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✿ Do you sell your designs? I live far away — can I get one tattooed by someone else?
No. I'm trying to travel as much as my time and schedule allow me to, so I'd rather you wait until I get to your city. I encourage you to send me a message requesting me to your city — also, if you know of any safe, queer-friendly spaces that host artists in your city, please email me; I'll be more likely to travel there.
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✿ If you have more questions…
Please feel free to email me at hello@paulagrenouille.com ✿